Shipping Policy

This official website is operated by Changchun Zhimei Trading Co., Ltd. All purchases and order fulfilments on this website are governed by the Service Terms, Privacy Policy, Return Policy, and Shipping Policy published on this site. By completing a purchase, you acknowledge and agree to all policy provisions below.

Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation. This processing time includes production, packaging, and shipment preparation. Processing time is separate from shipping transit time and does not include customs clearance or carrier delays.

Estimated Shipping Transit Time by Destination

The following estimates apply after the order has been dispatched:

• North America: 7–15 business days
• European Economic Area (EEA): 8–18 business days
• Southeast Asia: 5–12 business days
• Other international regions: 10–25 business days

These are estimated shipping transit times only. They do not include the 1–3 business day processing period, customs clearance, weekends, public holidays, or unexpected carrier and logistics delays.

Shipping Origin / Fulfillment Orders may be fulfilled from our partner facilities in China, Hong Kong, the United States, or other locations depending on inventory availability and the delivery destination. The fulfilment location will not affect product quality, price, or your order‑related rights.

Shipping Fee Eligible orders of US$50 or more qualify for free standard shipping. Any applicable geographic restrictions or promotional conditions will be displayed at checkout before payment.

Delivery Responsibility & Address Accuracy Customers are solely responsible for providing accurate, complete and valid shipping details, including recipient full name, detailed address, postal code and contact phone number. All costs arising from parcel loss, return, non‑delivery or delay caused by wrong, incomplete or invalid customer‑submitted addresses — including re‑delivery shipping fees and return‑handling fees — shall be borne entirely by the customer. A valid logistics tracking number will be provided for every order upon dispatch. You may view real‑time delivery status on our official website using this tracking number.

Customs Duties & Import Charges For all cross‑border international orders, all applicable import duties, consumption taxes, customs‑clearance fees, brokerage fees and other local administrative charges levied in the destination country or region shall be fully paid by the customer in compliance with local laws and customs regulations. tintdolly and Changchun Zhimei Trading Co., Ltd. exercise no control over local customs inspection standards, clearance speed, tax rulings or detention decisions and accept no liability for costs or losses stemming from customs procedures.

Shipping & Address Modification Rules Once an order has left our warehouse, delivery address, recipient details and logistics method cannot be modified. If you need address or order adjustments, please reach out to our official online customer service within 24 hours after placing your order and before shipment. We reserve the right to decline modification requests if warehouse processing has already commenced.

Delayed & Lost‑Parcel Policy Shipment Delay: Stated delivery windows are estimates and not guaranteed. Delays may be caused by international logistics congestion, customs inspections, extreme weather, carrier operational disruptions or other force‑majeure circumstances. We do not provide compensation for reasonable‑control‑beyond delivery delays. For overdue shipments, please contact customer support to check logistics progress.

Lost‑Parcel Confirmation & Resolution: If tracking shows no new updates for 15 consecutive business days, or the official logistics carrier confirms parcel loss, please submit a lost‑parcel application to customer support together with your valid order number and tracking proof. After verification, eligible lost‑parcel cases have two resolution options: free reshipment of original products, or a full refund for the corresponding order amount. We reserve the right to reject lost‑parcel claims where tracking confirms successful delivery, parcels are detained by local customs, or loss results from inaccurate customer‑provided address information.

Force‑Majeure Exception: We accept no liability for parcel delay, loss or damage caused by force‑majeure events including but not limited to natural disasters, war, policy lockdowns and customs‑policy adjustments, or any other circumstances beyond our reasonable control.

Customer Support For inquiries, please contact us via email: service@tintdolly.com
Customer Service Phone:18823800105
Business Hours: Monday to Friday: 9:00 AM-5:00 PM